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MedicGLOBAL Saúde — home page
Provider network Member Area
For you

What do you need to take care of today?

Shortcuts to the most common needs of current members — and of those who want to join.

Customer service Duplicate payment slip I'm a member Ombudsman Urgent and emergency care
Doctor talking with a patientNeed to talk to a healthcare professional?Telemedicine according to your plan's terms
Plans

A health plan that fits your life

Three EMED GLOBAL BLUE products with coverage between Bragança Paulista and Pouso Alegre.

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Smiling family together at homeCompare coverage areas side by sideExtrema · Cambuí · Bragança Paulista · Pouso Alegre
Care network

Find quality care near where you live

Professionals, clinics, hospitals and laboratories across our entire service area.

Care while traveling Find a professional Find a specialty Provider directory Provider network
Facade of a hospital in the provider networkService area mapSee the cities in the MedicGLOBAL network
Services

Services that make your care easier

From scheduling to authorization, everything designed to make your day-to-day simpler.

ABRAMGE Authorizations Health programs Mobile app Telemedicine
Customer service area with service desksYour plan on your phoneNetwork, favorites and provider contacts
MedicGLOBAL

More than 40 years caring for people

From Extremamedic to MedicGLOBAL: the same ANS registration, with a new way of caring.

Careers Find us Our facilities Our story Regulatory information Where we operate
Facade of Hospital e Maternidade São LucasSame essence. New experience.Learn about our journey
Content

Quality information for better care

Health news, official notices and updates about the MedicGLOBAL network.

All content News Notices
Hands over the chest, a reference to heart healthContent hubSearch by topic or category
Customer service

We're here to help

Tell us who you are and see only the channels that fit your needs: phone, WhatsApp, the Ombudsman and quick answers to the most common questions.

See customer service channels Contact the Ombudsman
Customer service and Ombudsman(35) 3435-4442Business days, Monday to Friday, 7:30 a.m. to 5:30 p.m.
Ombudsman

Your voice is heard

A member service channel available on business days, Monday through Friday, from 7:30 a.m. to 5:30 p.m.

The Ombudsman is the second level of service: contact it when your request has not been resolved through our customer service channels. A conclusive answer is sent within 7 business days; in more complex cases, the deadline may be agreed with you and extended to up to 30 business days.

  • (35) 3435-4442
  • ouvidoria@medicglobal.com.br
  • Provide your protocol number, if you already have one.

If your request is not resolved by the Ombudsman, you can escalate it to ANS (Brazil's National Supplementary Health Agency): Disque ANS 0800 701 9656 or gov.br/ans (opens in a new tab).

Please enter your name.
Please enter a phone number.
Please enter a valid email address.
The number you received from your previous contact about the same issue.
Please select a subject.
To protect your privacy, do not include details about diagnoses or tests beyond what is necessary.Please write your message.
Your authorization is required.

Submission received. The Ombudsman will get back to you using the contact details provided.

Frequently asked questions

Quick answers

Answers to the questions members ask most, in just a few clicks.

How do I get a duplicate payment slip?
Go to the payment slip system. If you have questions, contact billing on WhatsApp at (35) 3435-4442.
How do I request an authorization?
Send your request through the authorizations WhatsApp line (35) 3435-4442, including the health professional's order and the member's details.
How do I find a doctor or laboratory?
Use the provider network search or the MedicGLOBAL app.
How do I access telemedicine?
See the step-by-step guide on the telemedicine page.
I forgot my Member Area password.
Use the Forgot my password option. If this is your first access, complete the initial registration.
When should I contact the Ombudsman?
When your request has not been resolved through our customer service channels. The Ombudsman is available Business days, Monday to Friday, 7:30 a.m. to 5:30 p.m..
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